Midcap IT services firm Tech Mahindra has launched its robotics automation and artificial intelligence framework AQTTM to improve business efficiency.
The AQTTM (Automation, Quality, Time) framework is powered by technologies based on Robotic Process Automation (RPA) and Artificial Intelligence (AI). Tech Mahindra applies the principles of AQTTM in its projects, platforms and products across its service lines, the company said.
"The discipline of Automation is about making an entire organization think on those lines – which demands behavioural change management and up-skilling. Tech Mahindra has ridden every new industry wave admirably and managed change before; it will do it again with AQT,” said Mr Gurnani, MD & CEO, Tech Mahindra.
For the framework, Tech Mahindra has taken the “build-through approach” in partnership with veritable institutions like the Chennai Mathematical Institute and several thought leaders. The company has also involved its customers to co-create solutions, modelled on relevant real-life situations, Tech Mahindra said.
The AQT Toolkit, titled SureSmart, is a suite of tools and delivery accelerators across our key competencies. It comprises CUBES for Infrastructure and Application maintenance and operations, UNO for Robotic Process Automation, and TACTiX as our Artificial Intelligence-powered Knowledge Engine.
In projects that have adopted the framework, Tech Mahindra said it has been able to increase process efficiency and associated benefits from AQT.
The Center for Automation Technologies (CAT) owns the automation strategy and enablement support. It will develop, and be a repository for, intellectual property development for our toolkit. Tech Mahindra has also put in place a system to proliferate Automation-Thinking across the organization, through training and certification programs.
In addition, the Automate2Accelerate Program will speed up adoption of the automation culture across the company, through identified Automation Leads and Commandos.
L Ravichandran, Chief Operating Officer, Tech Mahindra, said, "Whatever we do must positively impact our customer’s top-line, bottom-line, investments and end-customer experience. AQT helps us do that. And, what better way to get repeat business than giving our clients what they want, faster and cheaper, every time?”
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